We guarantee that our products reach the intended recipient in good order. Should this not be the case then please contact us within seven (7) days so we may arrange to pay for return of the defective item (s) and we will happily provide an exchange.

Sometimes a product you have purchased may be out of stock and if this is the case, we will contact you to discuss a suitable replacement product to equal value.

To return the goods and arrange an exchange, please contact sales@giftgoblin.com.au  or phone  +61 (0) 3 94408050. Please provide us with your order details so we can verify your purchase.